Terms & Conditions
Please read these terms carefully before using the drpdf Dental Hospital Management platform. By creating a clinic account or accessing our services, you agree to be bound by these provisions.
1. Acceptance of Terms
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between drpdf Inc. ("drpdf", "we", "us", or "our") and the dental clinic, hospital, solo practitioner, or authorized representative ("Customer", "Clinic", "You") using the drpdf application, services, and websites.
By registering an account, purchasing a subscription, or using the services, you confirm that you are of legal age and have the legal authority to bind the clinic or hospital entity to this Agreement.
2. Cloud Clinic & Hospital Management Services
drpdf provides multi-tenant cloud software for doctors, polyclinics, and healthcare hospitals, including:
- Electronic Health Records (EHR), medical histories, vitals tracking, and specialty clinical modules
- Digital prescription generation (PDF) with dosage guidance, lab requisitions, and instant WhatsApp/SMS dispatch
- Multi-doctor OPD consultation schedules, bed/chair calendars, automated patient notifications
- Indian GST-compliant billing, itemized invoices, UPI QR codes, and insurance claim tracking
- AI clinical co-pilot tools (voice dictation, clinical notes summary, and consultation assistance)
- In-browser encrypted tele-consultation video appointments with screen sharing
- Patient self-service portal for appointment booking, prescription PDF downloads, and online payments
3. User Accounts & Clinic Roles
Clinics operate under role-based access control (RBAC). The Clinic Superadmin is responsible for:
- Maintaining confidentiality of credentials for all doctors, nursing staff, accountants, and receptionists
- Assigning appropriate privilege tiers to authorized clinical and administrative personnel only
- Promptly revoking access for departing doctors, consultants, or clinic employees
- Notifying drpdf immediately of any suspected unauthorized access or credential compromise
4. Patient Health Data & Ownership
You retain 100% full legal ownership of all clinical data, patient medical records, diagnostic reports, and financial information uploaded to drpdf. We will never sell, lease, or monetize your patient data.
You represent and warrant that your clinic has obtained all required patient consents under applicable laws (including the Digital Personal Data Protection Act 2023, National Medical Commission guidelines, and HIPAA principles) to store and process personal and health information through our cloud platform.
5. Medical & Clinical Disclaimer
drpdf is a clinical software management and documentation platform. The software, including its AI suggestions, treatment templates, drug database, and clinical calculators, does NOT constitute medical advice.
Licensed physicians, medical doctors, surgeons, specialists, and dental practitioners maintain sole, non-delegable responsibility for examining patients, verifying medication dosages and contraindications, arriving at clinical diagnoses, and ordering procedures.
6. Subscription Fees, Taxes & Refunds
Access to drpdf is provided on a subscription basis (monthly or annually) according to the published tiers. All recurring payments are billed in advance.
Indian Goods and Services Tax (GST) at 18% is applied in accordance with Indian tax laws. Customers with a valid GSTIN receive an itemized GST tax invoice suitable for input tax credit claims.
Refunds are subject to our 14-day money-back guarantee for initial annual plans. Monthly subscriptions can be cancelled at any time and remain active until the end of the paid billing cycle.
7. Service Availability & Backups
drpdf targets 99.9% uptime for cloud infrastructure. We implement automated daily database backups, redundant storage for X-rays and patient files, and end-to-end TLS 1.3 transport encryption.
Scheduled maintenance windows are communicated in advance. Clinics can generate independent offline data backups at any time via Settings → System Backup.
8. Intellectual Property & Licenses
drpdf, its user interface, algorithms, odontogram renderings, AI models, and documentation are the exclusive intellectual property of drpdf Inc. Customers receive a non-exclusive, non-transferable, revocable license to access and use the platform solely for internal clinical management during an active subscription.
9. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall drpdf, its officers, or affiliates be liable for indirect, punitive, special, incidental, or consequential damages, or any loss of profits, goodwill, or data resulting from the use or inability to use the platform.
10. Termination & Data Portability
You may terminate your account at any time. Upon termination, you will have a 30-day grace period to export all patient records, charts, and invoices in standard JSON, CSV, and PDF formats. Following the 30-day window, clinic data will be permanently wiped from active servers in accordance with security protocols.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
12. Legal Contact Information
If you have inquiries regarding these Terms and Conditions or wish to submit formal legal correspondence: